Widerrufsrecht

Last updated: [DATE]

We want you to be completely satisfied with your purchase. This policy explains your right to return an item and how to receive a refund.

1. Right of withdrawal

You have 30 days from the day you receive your order to request a return, no questions asked, provided the conditions below are met.

2. Return conditions

To be eligible for a return, your item must be:

  • Unopened — the seal, cellophane, or original packaging must be intact
  • Unused — never sprayed, applied, or tested
  • In its original condition with all packaging, labels, and components

For hygiene reasons, fragrances cannot be returned once the seal is broken. This is in line with EU consumer law (sealed goods exception).

3. Damaged, defective, or incorrect orders

If you receive a damaged, defective, or incorrect item, contact us at [CONTACT EMAIL] within 5 working days of delivery, including your order number and clear photos. We will replace the item or refund you in full, including any return shipping costs.

4. How to return an item

  1. Email [CONTACT EMAIL] with your order number, the item(s) you want to return, and the reason. We will send you a return form and the return address.
  2. Pack the item securely in its original packaging, including the completed return form.
  3. Send the package via a tracked and insured shipping method. Return shipping is the customer's responsibility unless the item was damaged, defective, or incorrect.

5. Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. If approved, your refund will be processed to your original payment method within 5 working days. Depending on your bank or card issuer, the funds may take a few additional days to appear on your statement.

Original outbound shipping costs are refunded only if the return is due to our error (damaged, defective, or incorrect item).

6. Items that cannot be returned

  • Opened, used, or unsealed fragrances
  • Final sale and clearance items (clearly marked at checkout)
  • Gift cards
  • Personalised items

7. Exchanges

The fastest way to exchange an item is to return the original (subject to the conditions above) and place a new order for the replacement.

8. Contact

For any questions about your return, contact us at [CONTACT EMAIL]. We respond within 24 hours, Monday–Friday.